Our Management Development Training Programme

Nine modules designed to introduce managers to the concept and definition of management as a functional set of skills.

The programme is a total of nine modules designed to introduce managers to the concept and definition of management as a functional set of skills.

Managers will be introduced to dynamic systems theory, the market, customer relationship development, staff development and evidencing outcomes in tangible, quantifiable terms.

Specifically; they will be introduced to the five key functions of management and how they are applied. At a more advanced level they will be introduced to strategic management, the concepts and rules of change, the mechanics of process management and the dynamics of relationship management.

In addition, the programme includes project management, the process by which the new knowledge and understanding is transferred to practical application in the working environment.

This consists of the setting up of a small project team to deliver systemic change through the application of SMART techniques.

Managers will learn the value of training transfer and its importance in staff development.

The Programme in Detail

AN INTRODUCTION TO MANAGEMENT (1 half-day)

  • a. An introduction to Management and the five key functions;
    i. Planning
    ii. Organising
    iii. Controlling
    iv. Leading
    v. Motivating
  • b. An introduction to the market (understanding the customer led business, customer relations), how to positively engage with the market through clarity of task, evidencing outcomes and on-time delivery
  • c. An introduction to psychodynamic systems theory within the context of Management (the socio/technical system), how it is both dynamic (people and the working environment) and mechanical (technical processes and structures).

MODULE 1 - PLANNING (1 half-day)

  • a. An introduction to planning as a management tool and how it enables managers to achieve the task through the definition of a specific destination over time.
  • b. An introduction to long and short-term plans and how sharing a plan with the team ensures clarity of task – key plans include budgets, operations / production plans, rotas, holiday plans, daily plans, recruitment and training plans, maintenance plans etc.

MODULE 2 - ORGANISING (1 half-day)

  • a. An introduction to being organised as a manager, how organising skills enable the delivery of the plan on time to agreed standards whilst reducing error and wasteful activities.
  • b. An introduction to an organised environment and why this is important to staff and customers.

MODULE 3 - CONTROLLING (1 half-day)

  • a. An introduction to control techniques to manage deviation and drift in planning implementation, an introduction to the ‘setting of’ or ‘working to’ standards to achieve effective delivery.

MODULE 4 - LEADING (1 half-day)

  • a. An introduction to leadership and the task of leading. An introduction to the role of leader. Understanding the softer skills of leadership, how staff are encouraged in terms of clarity of task.
  • b. An introduction to Psychodynamic theory, why might it be helpful in our work and relations with staff and teams, what is ‘looks like’ in practice and how it impacts on management skills including the development of plans and leadership.

MODULE 5 - MOTIVATION (1 half-day)

  • a. An introduction to motivation and motivation theory, understanding how to motivate teams and avoid the development of groups.
  • b. An introduction to hygiene factors and how they can demotivate.
  • c. An introduction to the motivated team through clarity of task.
  • d. An introduction to therapeutic methodology, why it is important and how it can act as a motivator.

Advanced Management Development Training

MODULE 1 - STRATEGIC MANAGEMENT (1 half-day)

  • a. Understanding the task: Customer Satisfaction – The Market.
  • b. Organisational Strategy – The systemics of management.
  • c. Re-visiting the five functions of management – Strategic management development.
  • d. Linking psychodynamic systems theory to strategic management.
  • e. Delivering systemic-based change.

MODULE 2 - PSYCHODYNAMIC SYSTEMS MANAGEMENT (1 half-day)

  • a. Understanding the task: Customer Satisfaction – Relationships.
  • b. Cultural Strategy – The dynamics of management.
  • c. Re-visiting the five functions of management – management development relationships.
  • d. Linking psychodynamic systems theory to cultural and efficacy-based management.
  • e. Delivering dynamic culturally-based change.

MODULE 3 - STRATEGIC OPERATIONS & PROCESS MANAGEMENT (1 half-day)

  • a. Understanding the task: Customer Satisfaction – Delivery.
  • b. Organisational Strategy – the mechanics of management.
  • c. Re-visiting the five functions of management – Operational management development.
  • d. Linking psychodynamic systems theory to operations and process management.
  • e. Delivering mechanical, process-based change.
© Copyright - Penni Management Solutions 2017.